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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Josh Harmsworth

June 2, 2026

5  out of  5
rating by Josh Harmsworth
"Monique was the best!"
We responded:
"Thank you for your kind review of State Farm Agent Cheryl Kim’s Team. We appreciate it!"
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Erin Roberts

June 2, 2026

5  out of  5
rating by Erin Roberts
"Kylie and at Cheryl Kim's office is absolutely fantastic. She's quick and always helpful. I'm so grateful for her help every time I call! Mahalo!"
We responded:
"Thank you for the fantastic review, Erin! We are always here to help with your insurance needs here in KAMUELA . "
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Kevin Conrad

May 24, 2026

5  out of  5
rating by Kevin Conrad
"I have been insured by Cheryl Kim's office at State Farm since 2018. I have fou d the people in that office to be very friendly, attentive and helpful at every interaction. It is the reason I don't look for another agency. I do not want to lose that personal touch."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Pastor Jeff Mueller

May 24, 2026

5  out of  5
rating by Pastor Jeff Mueller
"Every time I connect with the warm and professional team at Cheryl Kim's office, I have been fully and quickly satisfied. They are so friendly and courteous, always working quickly to help me. It's rare to be treated this way today and I very much appreciate it!"
We responded:
"Thank you so much for the 5-stars, Pastor! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Genesis Marks

May 23, 2026

5  out of  5
rating by Genesis Marks
"Helpful and efficiant"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Cheryl Kim’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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R

May 22, 2026

5  out of  5
rating by R
"They are always friendly and helpful and have saved me a lot of money."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Cheryl Kim’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Waimea ."
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ping

May 16, 2026

5  out of  5
rating by ping
"I've been a state farm customer for long time, shout out to Kylie, she's an asset, great service and just one call away. -Rochie Abian"
We responded:
"We are grateful for your 5-star review, Ping! Thank you for taking a moment to share your positive rating of State Farm Agent Cheryl Kim’s Team here in KAMUELA . "
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William Guy

April 22, 2026

5  out of  5
rating by William Guy
"It was absolutely the best experience I have ever had buying insurance. My premium was less and the coverage was greater. My policy details were explained such that I gain a clear understanding of the coverage of the policy I purchased. I saved approximately 30% and received better and more comprehensive coverage. Robert My agent is the best agent I have ever worked with in over 40 years of purchasing insurance. I highly recommend the Cheryl Kim insurance agency. Truly a five star experience."
We responded:
"Thank you for taking the time to leave such a great review, William. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Stephanie Carpenter

April 10, 2026

5  out of  5
rating by Stephanie Carpenter
"Excellent service"
We responded:
"We appreciate your review, Stephanie. We are so happy that you had such a wonderful experience with State Farm Agent Cheryl Kim’s Team here in KAMUELA ! "
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Eleu Wills

April 5, 2026

5  out of  5
rating by Eleu Wills
"Kiley is amazing and has great communication! We can always count on her to assist us whenever needed. Mahalo Kiley!"
We responded:
"Eleu, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Cheryl Kim’s Team—we are always here to help!"
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Janice Woodward

March 19, 2026

5  out of  5
rating by Janice Woodward
"I have received excellent, prompt service from Cheryl Kim agency since we first purchased insurance in 2012. Everyone we have worked with at the agency has been very responsive when we have asked for help or to make changes to our policy. I highly recommend this agency. Aloha"
We responded:
"Thank you for the amazing review, Janice! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Justeen Naihe

March 18, 2026

5  out of  5
rating by Justeen Naihe
"Monique with Cheryl Kim’s office was so helpful and made me feel so comfortable with my choices I went with. She was so easy to work with! I’m super happy to be back with State Farm because of her!"
We responded:
"Thank you for taking the time to leave such a great review, Justeen. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Terri Pedro

March 4, 2026

5  out of  5
rating by Terri Pedro
"Aloha! 5 stars to Robert. He was great to work with! He was very efficient and got us covered quickly and explained all the options to us! We will be contacting him again to add more to the policy soon. We have also shared his information with others as well. Thank you."
We responded:
"Thank you for the 5-star review, Terri! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Guy

March 3, 2026

5  out of  5
rating by Guy
"Love working with Cheryl Kim. Robert always has me covered. Love his attention to detail. He makes everything easy."
We responded:
"Thank you so much for your 5-star review!"
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Tracie Hoopai

February 25, 2026

5  out of  5
rating by Tracie Hoopai
"Excellent service."
We responded:
"Thank you for the 5-star review! We genuinely appreciate you taking the time to leave this great feedback. "
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Else Tsai

February 19, 2026

5  out of  5
rating by Else Tsai
"Always great to work with"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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andi kimiko

February 7, 2026

5  out of  5
rating by andi kimiko
"I needed a last minute printout of my insurance card for my safety check, and Monique was so quick and had it ready for me as soon as I stepped in the door! We have been with Cheryl Kim’s office for awhile for our insurance needs and we love them!"
We responded:
"We truly appreciate your 5-star review. Our goal is to provide you with great service, with care, and are happy to hear that we were able to be there for you."
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Maranda Lewis

January 28, 2026

5  out of  5
rating by Maranda Lewis
"Monique is the best!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Alex Young

January 15, 2026

5  out of  5
rating by Alex Young
"I was able to get an accurate quote for my auto in what felt like record time. Coverages all matched, I was able to review before binding, and the whole process happened within I think 30 minutes. Saved me over $100 per month on my policy compared to what I was paying, very grateful."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Alex, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Cheryl Kim’s Team—we are always here to help! "
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Heidi Roxburgh-Edstrom

January 11, 2026

5  out of  5
rating by Heidi Roxburgh-Edstrom
"Kiley Nakamura was super helpful, knowledgeable, patient, answered my questions with ease. Kiley made my experience with finding a new insurance carrier pleasant. Thank you Kiley!"
We responded:
"Thank you, Heidi! Your feedback and 5-star review is very much appreciated!"
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david e

January 10, 2026

5  out of  5
rating by david e
"My wife and I have come to rely on Cheryl for our insurance needs. She is very responsive, knowledgeable, and professional."
We responded:
"Thank you to both you and Sharon! I truly appreciate your 5-star review and for allowing me to be your agent!"
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Waylon DeMello-De Coito

December 16, 2025

5  out of  5
rating by Waylon DeMello-De Coito
"Been with State Farm for a while now and they’ve always taken care of me. Super helpful, easy to work with, and always responsive when I have questions. My whole family uses State Farm and I can see why. Solid service all around 🤙🏽"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Chloe Hubbell

December 5, 2025

5  out of  5
rating by Chloe Hubbell
"Aloha, I worked with state farm agent Kiley Nakamura. She is wonderful and patient. I was really nervous seeing as it’s my first time buying car insurance. She answered any questions I had and talked me through the whole process. She follows up and checks in when it is necessary. I highly recommend her as your agent. You won’t be disappointed."
We responded:
"Thank you so much for your wonderful 5-star review! We trult appreciate your business and support!"
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Leilani Guerreiro

November 28, 2025

5  out of  5
rating by Leilani Guerreiro
"Cheryl Kim's office is extremely professional, staff is very friendly and eager to help i definitely recommend cheryl kims office"
We responded:
"Thank you, Leilani! We appreciate your 5-star review and your kind words!"
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M. R.

November 13, 2025

5  out of  5
rating by M. R.
"First Insurance Co. of HI. just got too expensive. Our Homeowner's insurance increased $300-$600 annually. I did not understand why. When I spoke to the (broker) GEICO agent, they got me something cheaper with another insurance company, but I could not make the payment in time. Since I didn't meet the deadline, the premium went up. After a month of dealing with GEICO I decided to go with someone local, right here in Kamuela, my hometown. I was tired of dealing with the impersonal, non-compassionate sales people at GEICO and a call center in who knows where!? The State Farm agent who helped us in Kamuela was Chris Simmons. To speak with someone on the same island who wanted to meet with us in person was such a relief! Chris answered my questions about a homeowner's policy- What is a Dwelling Extension? What is a deductible? Once the value of the home was established, he helped me understand the amount of coverage I should have in case the home were destroyed. Finally, he helped us save money by covering our automobiles, too. I am very thankful that there's a State Farm office in Kamuela and that the agent, Chris, took the time to meet with us and answer our questions. It feels like they have my back in case something goes wrong. Mahalo!"
We responded:
"We are honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know. Thank you again for the 5-star review!"