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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jeff Sue

August 10, 2023

5  out of  5 rating by Jeff Sue
"Kiley at Cheryl Kim/State Farm ALWAYS takes care of us, our home, rental property, & two cars with ALOHA!!!!!!!"

Thomas Kell

August 10, 2023

5  out of  5 rating by Thomas Kell
"Since 2008 have used State Farm and Cheryle Kim Agency. My agent Jackie does a fantastic job taking care of our condo property and car. Great work!!!!"

Lisa Medeiros

July 14, 2023

5  out of  5 rating by Lisa Medeiros
"I am so grateful for State Farm Insurance, especially with the excellent customer service I have received over the years from employee, Kiley Nakamura. Kiley is always helpful, caring and an expert in the insurance world. She has helped me tremendously with all of my insurance needs which gives me a great peace of mind knowing that she is someone I can trust and is there to guide me through life."

Tyler Saito

July 10, 2023

5  out of  5 rating by Tyler Saito
"Kiley is great! She is always helpful and quick to reply to all of our questions. Highly recommend Cheryl Kim and her team."

Amber Vannatta

July 8, 2023

5  out of  5 rating by Amber Vannatta
"Best insurance company we’ve ever dealt with! Mahalo State Farm Hawaii!"

Darryl hill

July 8, 2023

5  out of  5 rating by Darryl hill
"Let me start by saying I move to waikoloa village in June 2016. I call Cheryl Kim State Farm insurance agency. All of my questions & concerns were answered with no rush to hurry and complete the call. The agent that I spoke with was Kiley, she’s very personable and friendly. I’m a retired Fire Captain from California & I ask like most firemen a lot of questions. Have no doubt that every time you call with any concerns the office staff takes their time to answer any and all questions. Lastly I called for my yearly check on my homeowners policy. I spoke Cheryl Kim answered my questions & I ask also for recommendations for a Family Will. Cheryl recommended Hawaii Trust & Estate Counsel. They were excellent & took care of my needs."

Jenifer L Davis

July 7, 2023

5  out of  5 rating by Jenifer L Davis
"I love working with this office. They are always so helpful and make everything especially easy for me as I am currently living out of state"

Anne Eustaquio

July 6, 2023

5  out of  5 rating by Anne Eustaquio
"Very knowledgeable and responsive team! Cheryl takes the time to give a holistic view on how to maximize insurance protection."

Terra Sutton

June 30, 2023

5  out of  5 rating by Terra Sutton
"The best! I love State Farm coverage and I love this office. Everyone is helpful and full of Aloha."

Arlene Bruno

June 28, 2023

5  out of  5 rating by Arlene Bruno
"I love my insurance agents here at Kamuela they are so friendly, kind and always willing to answers your questions and get the job done! They are always a phone call away ! I definitely recommend their services ! Go check them out and get a quote today !"

Mitch Yamashiro

June 27, 2023

5  out of  5 rating by Mitch Yamashiro
"I've been working with Cheryl Kim's office and her fabulous team since 2009. Everyone in this office are professional and knowledgeable and have always guided me with solid advise and have helped me save money on premiums over the years. I have referred Cheryl's office to many people and everyone has thanked me and have been happy with the service Cheryl's office provides. I highly recommend her office for any insurance needs you may have, from home to auto to personal."

Jacob Lindsay

March 24, 2023

5  out of  5 rating by Jacob Lindsay
"Great people and service"

Karl Delaney

March 3, 2023

5  out of  5 rating by Karl Delaney
"I usually don't rave about insurance agents but I'm happy to recommend this agency. They handled my home and auto policies and my communication with them was always prompt, friendly and professional. What more can you ask for?"

Waimeabb Waimeabb

January 24, 2023

5  out of  5 rating by Waimeabb Waimeabb
"I've been working with Kiley at State Farm now for at least 7 years, she has always been there to help with a claim, add new vehicles, review our policies to help us save money, and answer questions, some probably multiple times. Highly recommended! -Burt"

Sheldon Regohos

December 14, 2022

5  out of  5 rating by Sheldon Regohos
"Hi Cheryl when I make a payment online can you email my receipt"

Guy Brand

December 10, 2022

5  out of  5 rating by Guy Brand
"Awesome people"

Chris Parsons

December 8, 2022

5  out of  5 rating by Chris Parsons
"It is a pleasure to work with Cheryl Kim's office!"

Michael Abraham

December 8, 2022

5  out of  5 rating by Michael Abraham
"I have worked with a few insurance companies over the years and I have never had someone in the insurance field go above and beyond by researching and offering what was in my best interest. Robert took The time to look into my Current insurance policies and found ways to not only insure me at the amount that I need to prevent being sued if I were to be the cause of an accident. He also found me ways that could help me save money. We increased our car coverage by $100,000/$300,000/$50,000 for each car because they were currently at $20,000/$40,000/$10,000. If you are unaware of the type of coverage you have reach out to Robert and let him educate you for free on how you can be more thoroughly covered and keep your family financial secure."

Deani Iversen

October 25, 2022

5  out of  5 rating by Deani Iversen
"Jackie and entire staff very friendly, personable and timely. So glad I found them to handle our coverage on the Big Island. Highly recommended."

Sharon N

October 23, 2022

5  out of  5 rating by Sharon N
"Cheryl Kim's office staff are very knowledgeable, professional and timely in responding to my requests. I have been working with Kiley for many years and she is truly an asset to this office."

Detective Fil Waters

October 21, 2022

5  out of  5 rating by Detective Fil Waters
"When we made our move to the Big Island we needed insurance for our home and car. Our insurance company in Texas we had used for years had outrageous premiums for Hawaii. A trusted friend in Hawaii recommended Cheryl Kim with State Farm. I gave Cheryl's office a call and spoke with Jackie Rasay. From the moment I spoke to Jackie I knew the phone call to State Farm on the Big Island had been the right one. Jackie was awesome! We got great policies and reasonable premiums. Jackie is so pleasant, personable, and professional, it made the purchase of more insurance a pleasure! Imagine that! Jackie reflected the spirit of Aloha! My wife and I would highly recommend Cheryl Kim's agency at State Farm for insurance on Hawaii!"

Jacob Brown

October 12, 2022

5  out of  5 rating by Jacob Brown
"Very friendly employees. They treat you like family"

Maile Akamu

October 11, 2022

5  out of  5 rating by Maile Akamu
"Very friendly & helpful staff at Statefarm-Cheryl Kim’s Office"

Steve Grossman

October 7, 2022

5  out of  5 rating by Steve Grossman
"My wife and I have insured our vehicles and home with State Farm through Cheryl Kim’s office for years. We have found everyone there to be helpful and supportive, but we have been especially appreciative for the relationship we have formed with Jackie Rasay, who has gone out of her way time and time again who work with us to get answers and fair rates. We would recommend Cheryl Kim and State Farm highly. Steve Grossman"

Kiyoshi Adachi

September 29, 2022

5  out of  5 rating by Kiyoshi Adachi
"We have been with Cheryl Kim's State Farm for years now. Every agent I have dealt with since has always been so helpful and positive. They really have the best customer service!"