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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Susan P.

June 18, 2024

5  out of  5 rating by Susan P.
"We all need to have insurance for everything these days . So important to understand ones liability and risk and get the best advice on what coverage is suitable . Hands down all the agents at Cheryl Kim Waimea agency are the best . They add a personable touch to the insurance experience .They are knowledgable and will do the research to find the most current information . In terms of State Farm as a whole , they are a bit more expensive but rest assured they have a large surplus to buffer in the event of multiple substantial pay-outs . You want to know that if a state wide catastrophe were to occur , the agency will not pull out of state . Most important these days . Look no further for the best insurance and the best agents ."
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Noleen Mendes

June 12, 2024

5  out of  5 rating by Noleen Mendes
"We have been at State Farm for more than 10 years and have had excellent service throughout! Our agent, Jackie Rasay, is the best and I highly recommend her if you are looking for an agent with State Farm. She is very knowledgeable and will set you up with exactly what you need."
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li kura

June 11, 2024

5  out of  5 rating by li kura
"Staff is always friendly and helpful. They are all very knowledgeable and quick to respond."
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Jan Ben Rajab

June 11, 2024

5  out of  5 rating by Jan Ben Rajab
"My experience with my State Farm agent, Cheryl Kim, for homeowners, car, and life insurance is excellent. She always shows professionalism and spends the time needed to explain every detail of my coverages. She is always available when I need help as she returns my calls promptly. I highly recommend her for anyone seeking reliable coverage for you and your family."
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Pacific Artisan Exporters

June 11, 2024

5  out of  5 rating by Pacific Artisan Exporters
"I have been with this branch for over 12 years personally and use them for all my personal and business insurance needs. Staff has always been courteous, prompt, and reliable."
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Jeff Verdier

June 11, 2024

1  out of  5 rating by Jeff Verdier
"Had the misfortune of one of this agency's auto policy customers backing into our car in a parking lot fender bender. The sort of incident that most insurance companies quickly settle. Not State Farm. Their Arizona claim center has been evasive and totally unhelpful. After many calls to both their claim center and the agent, they finally assigned a real claims agent and mostly accepted liability still leaving us stuck with several hundred dollars out of pocket costs. This is not the first bad experience I've had with State Farm claim handling. If you purchase a State Farm policy and are liable in an accident, be aware that their approach to claims management will enrage the other party and greatly increase your risk of being sued. I don't know if they are any better at settling claims from their own policy holders or not."
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ceci davenport

May 9, 2024

5  out of  5 rating by ceci davenport
"Robert was very helpful, explained the policy well, and suggested added insurance that was very important which no other agent has ever recommended. I highly recommend Robert as your insurance agent."
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Mike Olsson

April 24, 2024

5  out of  5 rating by Mike Olsson
"We hit a pig in our Tesla (hitting feral pigs at night is kind of a rite of passage in Hawaii). It took me only a handful of minutes to complete the claim process. The only time I spoke to anyone from State Farm was when our agent called to check that we were OK. I used a recommended body shop who communicated with State Farm. The entire process was totally effortless."
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Bryan Garcia

April 16, 2024

5  out of  5 rating by Bryan Garcia
"Kiley provided excellent customer service both over the phone and in person. Thank you so much for all your help."
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Martin Gour

January 27, 2024

5  out of  5 rating by Martin Gour
"Nice that you deal with people who really care about you."
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Dodge Watson

January 11, 2024

5  out of  5 rating by Dodge Watson
"The complete attention and service I receive from Cheryl Kim State Farm team players, Jackie and Robert are Outstanding. Whenever I call, they provide exceptional professional, cheerful, accurate, and quick responses to all my requests. And thank you, Cheryl Kim, for providing a fine team and years of excellent service I enjoy. Aloha."
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Gregor Sullivan II

January 9, 2024

5  out of  5 rating by Gregor Sullivan II
"I am age 59 and have never filed either a home or auto insurance claim. After experiencing a minor fender-bender, I decided to file a claim, mostly because the person who hit me made it very clear that they were going to and I was concerned that a failure to file a claim would be seen as a tacit admission of guilt. I knew nothing about the process, but, frankly, was concerned about how difficult this would be. Well, I did not need to be concerned at all! Robert Ragasa called me often and, basically, everything was handled for me. It was completely stress-free. Even the rental car was booked, and the repair shop (who I was also quite impressed with) was recommended for me, and the appointments arranged. I was, and remain, stunned about how easy and fast this was, and the personal service provided by Robert and the rest of the Ms. Kim’s team was outstanding. Thanks to all of them!"
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Karen Mahi

January 6, 2024

5  out of  5 rating by Karen Mahi
"Kamuela Hawaii State Farm has the greatest people working there! Friendly, helpful, and always returns your calls. They listen to your needs first then advise and recommend, you choose. Mahalo to the Kamuela Ohana at State Farm!"
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Dan Wellert

January 5, 2024

5  out of  5 rating by Dan Wellert
"Always very helpful! Saved us $ on both our auto and home insurance. Highly recommend!"
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Lorie Norkus

December 22, 2023

5  out of  5 rating by Lorie Norkus
"The agents here are so professional and give the best customer service. Plenty of parking."
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Anastasia Ventura (Ana-Chan)

November 25, 2023

4  out of  5 rating by Anastasia Ventura (Ana-Chan)
"I enjoyed working with Robert at State Farm! He was quick and efficient on getting my vehicle switched over from my other insurance. If you're looking to save a little money on insurance, I'd definitely consider giving them a call. Thank you!"
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November 16, 2023

5  out of  5 rating by OneAloha
"Asia is the most helpful insurance agent I have ever dealt with. She is honest and up front with everything. She did a fantastic job updating me with my coverage and helping me add a second vehicle. I experienced professionalism, kindness and customer service with Aloha!🤙🏽🌺🤙🏽🌺🤙🏽"
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Robert DuBridge

September 29, 2023

5  out of  5 rating by Robert DuBridge
"I work with Kiley Nakamura in Cheryl's office and she is just great. She's always very quick to answer my questions and generally gets most problems solved within the day! Best insurance agent I've ever had."
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Hank Hilliard

September 22, 2023

5  out of  5 rating by Hank Hilliard
"very helpful with policies and making sure we have the proper coverage"
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Lane Guzman

September 19, 2023

5  out of  5 rating by Lane Guzman
"Robert is great. Friendly and Professional."
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Jeff Sue

August 10, 2023

5  out of  5 rating by Jeff Sue
"Kiley at Cheryl Kim/State Farm ALWAYS takes care of us, our home, rental property, & two cars with ALOHA!!!!!!!"
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Thomas Kell

August 10, 2023

5  out of  5 rating by Thomas Kell
"Since 2008 have used State Farm and Cheryle Kim Agency. My agent Jackie does a fantastic job taking care of our condo property and car. Great work!!!!"
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Lisa Medeiros

July 14, 2023

5  out of  5 rating by Lisa Medeiros
"I am so grateful for State Farm Insurance, especially with the excellent customer service I have received over the years from employee, Kiley Nakamura. Kiley is always helpful, caring and an expert in the insurance world. She has helped me tremendously with all of my insurance needs which gives me a great peace of mind knowing that she is someone I can trust and is there to guide me through life."
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Tyler Saito

July 10, 2023

5  out of  5 rating by Tyler Saito
"Kiley is great! She is always helpful and quick to reply to all of our questions. Highly recommend Cheryl Kim and her team."
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Amber Vannatta

July 8, 2023

5  out of  5 rating by Amber Vannatta
"Best insurance company we’ve ever dealt with! Mahalo State Farm Hawaii!"