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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Martin Gour

January 27, 2024

5  out of  5 rating by Martin Gour
"Nice that you deal with people who really care about you."
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Dodge Watson

January 11, 2024

5  out of  5 rating by Dodge Watson
"The complete attention and service I receive from Cheryl Kim State Farm team players, Jackie and Robert are Outstanding. Whenever I call, they provide exceptional professional, cheerful, accurate, and quick responses to all my requests. And thank you, Cheryl Kim, for providing a fine team and years of excellent service I enjoy. Aloha."
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Gregor Sullivan II

January 9, 2024

5  out of  5 rating by Gregor Sullivan II
"I am age 59 and have never filed either a home or auto insurance claim. After experiencing a minor fender-bender, I decided to file a claim, mostly because the person who hit me made it very clear that they were going to and I was concerned that a failure to file a claim would be seen as a tacit admission of guilt. I knew nothing about the process, but, frankly, was concerned about how difficult this would be. Well, I did not need to be concerned at all! Robert Ragasa called me often and, basically, everything was handled for me. It was completely stress-free. Even the rental car was booked, and the repair shop (who I was also quite impressed with) was recommended for me, and the appointments arranged. I was, and remain, stunned about how easy and fast this was, and the personal service provided by Robert and the rest of the Ms. Kim’s team was outstanding. Thanks to all of them!"
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Karen Mahi

January 6, 2024

5  out of  5 rating by Karen Mahi
"Kamuela Hawaii State Farm has the greatest people working there! Friendly, helpful, and always returns your calls. They listen to your needs first then advise and recommend, you choose. Mahalo to the Kamuela Ohana at State Farm!"
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Dan Wellert

January 5, 2024

5  out of  5 rating by Dan Wellert
"Always very helpful! Saved us $ on both our auto and home insurance. Highly recommend!"
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Lorie Norkus

December 22, 2023

5  out of  5 rating by Lorie Norkus
"The agents here are so professional and give the best customer service. Plenty of parking."
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Anastasia Ventura (Ana-Chan)

November 25, 2023

4  out of  5 rating by Anastasia Ventura (Ana-Chan)
"I enjoyed working with Robert at State Farm! He was quick and efficient on getting my vehicle switched over from my other insurance. If you're looking to save a little money on insurance, I'd definitely consider giving them a call. Thank you!"
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November 16, 2023

5  out of  5 rating by OneAloha
"Asia is the most helpful insurance agent I have ever dealt with. She is honest and up front with everything. She did a fantastic job updating me with my coverage and helping me add a second vehicle. I experienced professionalism, kindness and customer service with Aloha!🤙🏽🌺🤙🏽🌺🤙🏽"
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Robert DuBridge

September 29, 2023

5  out of  5 rating by Robert DuBridge
"I work with Kiley Nakamura in Cheryl's office and she is just great. She's always very quick to answer my questions and generally gets most problems solved within the day! Best insurance agent I've ever had."
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Hank Hilliard

September 22, 2023

5  out of  5 rating by Hank Hilliard
"very helpful with policies and making sure we have the proper coverage"
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Lane Guzman

September 19, 2023

5  out of  5 rating by Lane Guzman
"Robert is great. Friendly and Professional."
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Jeff Sue

August 10, 2023

5  out of  5 rating by Jeff Sue
"Kiley at Cheryl Kim/State Farm ALWAYS takes care of us, our home, rental property, & two cars with ALOHA!!!!!!!"
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Thomas Kell

August 10, 2023

5  out of  5 rating by Thomas Kell
"Since 2008 have used State Farm and Cheryle Kim Agency. My agent Jackie does a fantastic job taking care of our condo property and car. Great work!!!!"
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Lisa Medeiros

July 14, 2023

5  out of  5 rating by Lisa Medeiros
"I am so grateful for State Farm Insurance, especially with the excellent customer service I have received over the years from employee, Kiley Nakamura. Kiley is always helpful, caring and an expert in the insurance world. She has helped me tremendously with all of my insurance needs which gives me a great peace of mind knowing that she is someone I can trust and is there to guide me through life."
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Tyler Saito

July 10, 2023

5  out of  5 rating by Tyler Saito
"Kiley is great! She is always helpful and quick to reply to all of our questions. Highly recommend Cheryl Kim and her team."
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Amber Vannatta

July 8, 2023

5  out of  5 rating by Amber Vannatta
"Best insurance company we’ve ever dealt with! Mahalo State Farm Hawaii!"
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Darryl hill

July 8, 2023

5  out of  5 rating by Darryl hill
"Let me start by saying I move to waikoloa village in June 2016. I call Cheryl Kim State Farm insurance agency. All of my questions & concerns were answered with no rush to hurry and complete the call. The agent that I spoke with was Kiley, she’s very personable and friendly. I’m a retired Fire Captain from California & I ask like most firemen a lot of questions. Have no doubt that every time you call with any concerns the office staff takes their time to answer any and all questions. Lastly I called for my yearly check on my homeowners policy. I spoke Cheryl Kim answered my questions & I ask also for recommendations for a Family Will. Cheryl recommended Hawaii Trust & Estate Counsel. They were excellent & took care of my needs."
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Jenifer L Davis

July 7, 2023

5  out of  5 rating by Jenifer L Davis
"I love working with this office. They are always so helpful and make everything especially easy for me as I am currently living out of state"
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Anne Eustaquio

July 6, 2023

5  out of  5 rating by Anne Eustaquio
"Very knowledgeable and responsive team! Cheryl takes the time to give a holistic view on how to maximize insurance protection."
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Terra Sutton

June 30, 2023

5  out of  5 rating by Terra Sutton
"The best! I love State Farm coverage and I love this office. Everyone is helpful and full of Aloha."
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Arlene Bruno

June 28, 2023

5  out of  5 rating by Arlene Bruno
"I love my insurance agents here at Kamuela they are so friendly, kind and always willing to answers your questions and get the job done! They are always a phone call away ! I definitely recommend their services ! Go check them out and get a quote today !"
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Mitch Yamashiro

June 27, 2023

5  out of  5 rating by Mitch Yamashiro
"I've been working with Cheryl Kim's office and her fabulous team since 2009. Everyone in this office are professional and knowledgeable and have always guided me with solid advise and have helped me save money on premiums over the years. I have referred Cheryl's office to many people and everyone has thanked me and have been happy with the service Cheryl's office provides. I highly recommend her office for any insurance needs you may have, from home to auto to personal."
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Jacob Lindsay

March 24, 2023

5  out of  5 rating by Jacob Lindsay
"Great people and service"
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Karl Delaney

March 3, 2023

5  out of  5 rating by Karl Delaney
"I usually don't rave about insurance agents but I'm happy to recommend this agency. They handled my home and auto policies and my communication with them was always prompt, friendly and professional. What more can you ask for?"
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Waimeabb Waimeabb

January 24, 2023

5  out of  5 rating by Waimeabb Waimeabb
"I've been working with Kiley at State Farm now for at least 7 years, she has always been there to help with a claim, add new vehicles, review our policies to help us save money, and answer questions, some probably multiple times. Highly recommended! -Burt"